Support
A real person reads every message.
One address for everything — questions before you buy, help while your AI builds, anything about your order. No ticket numbers, no chatbot maze.
Before you buy
Not sure a kit fits your idea? Ask — we'd rather talk you out of the wrong purchase than into one. The guide also shows exactly how a kit works — what's inside and what your AI does with it, step by step.
Setting up your kit
Every step between buying and watching your AI build — in the Claude desktop app, in your browser, or in the terminal — is in the setup guide. It assumes you've never done any of this.
Your order and delivery
Your confirmation email links to your order page, which shows your delivery — GitHub invite or zip download. Can't find it, or the download won't work? Email us from your checkout address and we'll make it right. Bought the same kit twice by accident? Same thing — duplicate charges are reversed.
What to include
Three things get you a fast, useful answer:
- The email address you used at checkout (that's how we find your order)
- Which kit you bought — or are thinking about
- What happened, and what you expected to happen instead
Screenshots welcome. If your AI hit an error, paste what it said — the exact words matter. One limit: emails over 25 MB (attachments included) won't reach us — for anything bigger, send a link to the file instead.
Quick answers — pricing, what's included, refunds — live in the FAQ.